IFUNANYA JOSEPH NWOKO

Investigated and resolved a high volume of payment disputes, including chargebacks and ATM settlement discrepancies, safeguarding company assets and customer trust.

Utilized advanced analytical techniques and payment system knowledge to identify root causes of disputes, implementing corrective actions to prevent recurrence and improve resolution efficiency.

Collaborated effectively with financial institutions, merchants, and customers to gather necessary documentation and facilitate timely resolution of complex cases, maintaining high satisfaction rates.

Ensured strict adherence to industry regulations and company policies in all dispute management processes, mitigating compliance risks and protecting organizational integrity.

Contributed to the continuous improvement of dispute resolution workflows and documentation, enhancing operational efficiency and data accuracy within the department.

Assisted in the preparation of monthly financial statements and annual budgets, ensuring adherence to government accounting standards and timely submission.

Maintained and reconciled general ledger accounts, identifying and rectifying discrepancies to ensure data integrity and compliance with accounting standards.

Managed the processing of income, expenditure, receipts, and vendor payments under supervision, ensuring accurate financial record-keeping and efficient cash flow management.

Supported internal audit preparations and compliance checks for various government departments, facilitating smooth audit processes and ensuring regulatory adherence.

Provided tailored financial analysis to departmental units, enhancing budgeting decisions and contributing to more effective resource allocation.

Developed and updated financial models and summary reports, providing critical data for strategic decision-making and performance evaluation.

Conducted comprehensive variance analysis and presented reports highlighting potential cost-saving areas, contributing to optimized resource utilization.

Supported the reconciliation of bank statements, vendor ledgers, and expense reports, ensuring accuracy and compliance in financial records.

Assisted with inventory and petty cash management using Microsoft Excel, optimizing tracking processes and reducing discrepancies.

Participated actively in data migration and entry during a system upgrade, ensuring seamless transition and data integrity for new financial systems.